To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password.Ensure that your Username and ID actually exist Recover your account by requesting a password resetġ.Do not use an account name from another type of account.Send a test E-mail to the supposed user ID.Avoid attempting to log in with an Alias.Attempt logging in with the primary Microsoft ID.Double-check to ascertain the correctness of every input.Ensure that your Username and ID actually exist.How do I fix a Microsoft Account that doesn’t exist? This article outlines a few steps that the reader should follow to fix this error. Microsoft account not recognized – Microsoft account doesn’t exist but it does.Outlook email doesn’t exist – Outlook says my account doesn’t exist.Microsoft account does not exist error – The User ID you entered does not exist.please check that you have typed your email or username correctly. The email or username you entered does not exist.Here are some of the most common issues reported by users: Aliases are also to be avoided if you want to get to the bottom of things. If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution. Why does Microsoft say my account doesn’t exist?Īscertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time ( more than 1 year).Īll kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. Many are left puzzled and wondering about the meaning of the user does not exist error: why does it say my email doesn’t exist or why is my Microsoft account not recognised? So, let’s see what can possibly trigger the issue. The services that require the use of this ID include OneDrive,, Xbox Live, and Skype.Ī Microsoft subscriber may be prompted to try a different email address or register a new one and try again. It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device. The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account.

Outlook identity not updated